Connect messaging channels
Owners and Admins manage messaging connections in Settings → Channels.
Before connecting
Section titled “Before connecting”- Use a business account you are authorized to manage.
- Complete the provider’s business and app-review requirements.
- Keep the provider account active and do not revoke Qonvera’s access.
- Confirm the callback and webhook configuration matches the environment shown by Qonvera.
Connect a channel
Section titled “Connect a channel”- Open Settings → Channels.
- Select WhatsApp, Instagram, or Messenger.
- Choose Connect and complete the provider authorization.
- Select the correct business account, Instagram professional account, or Facebook Page.
- Return to Qonvera and verify the connection shows Connected.
- Send one customer-initiated test message and confirm it appears in the Inbox.
If a conversation still says Channel needs attention, refresh after the channel has reconnected. If the warning remains, compare the conversation’s channel to the connected provider account; an older disconnected channel record may not be the newly connected one.
Disconnecting
Section titled “Disconnecting”Disconnecting stops Qonvera from sending and receiving through that connection. The disconnected account should no longer appear as an active channel. Existing CRM records and historical messages remain for audit and customer context unless separately deleted under your retention rules.
See Channel troubleshooting if inbound messages do not appear.